![]() Turn Bluetooth off on your partner's phone or tablet and try your device again.Only one device can connect to the bed at a time.Try turning Bluetooth off then on in your device settings to reset the connection.Bluetooth in their device privacy settings. Android users should turn on location settings to give the SleepIQ app permission to connect to their bed.Allow SleepIQ to access your device via Bluetooth in device privacy settings or location services settings.Enable Bluetooth in two places to connect your device to your bed.If you can't find the SleepIQ app privacy and location services permissions for your device, reach out to your device carrier or manufacturer for support. Device settings menu options vary be device and operating system.If your device doesn't prompt you to turn on location services, you can navigate through your device settings to allow the SleepIQ app to connect to Bluetooth.The SleepIQ app requires Bluetooth to connect to your bed and will continue to show this message if locations services are disabled. A second pop-up message will appear with an option to select "Do not show this message." This stops your phone from showing the message above.Selecting "Deny" disables location services and prevents the SleepIQ app from connecting to your bed via Bluetooth. ![]() This allows the SleepIQ app to connect to our bed via Bluetooth. "Allow" takes you to a second pop-up from their device, where you will need to select "Allow" again to turn on location services.Select "Allow" to allow the SleepIQ app to connect to your bed via Bluetooth.A Bluetooth connection is required to get the bed online with the SleepIQ app and control the bed offline. Note: You must be near your bed and have Bluetooth turned on in your device settings to use this option.If you're having trouble connecting to Wi-Fi, log out of the SleepIQ app and tap "Adjust Your Bed" on the login screen to control your bed.Learn more about why getting your bed online is important.It is normal to experience app crashes when you are operating an outdated app version or when your device operating system no longer meets compatibility requirements.Check your device for available updates to make sure the SleepIQ app is updated to the latest version.Make sure your phone or tablet is compatible with SleepIQ technology.Make sure you bed is plugged into a working outlet that is not controlled by a switch.
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